Below are some commonly asked questions. If you have any other questions, please contact us at orders@treeoflife-project.com

WHY HAVEN'T I RECEIVED MY CONFIRMATION EMAIL AFTER ORDERING/SHIPMENT?

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us at orders@treeoflife-project.com

WHEN WILL I RECEIVE MY ORDER?

Domestic Shipping (US): Our domestic carrier is USPS. The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. If you have not received your delivery, you must contact us within thirty (30) days of purchase for us to figure out what happened.

International Shipping (Outside the US): The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within thirty (30) days of purchase for us to figure out what happened.

Orders received over the weekend and on holidays will be processed the following business day.

A Note to Customers Living outside the United States: If you order is for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Safeguarding your privacy and confidentiality is of the utmost importance to us. We use PayPal Express Checkout as our payment gateway which employs the latest encryption technologies to protect the security of your credit card and password information while we are processing your order. We do not store your credit card information, all the payment process is handled by PayPal. You don’t need to have a PayPal account to complete a checkout. You can use any of your credit cards as you normally use to do any online purchase. If you do have a PayPal account we encourage you to sign in and pay using your account.

WHAT IS YOUR RETURNS AND EXCHANGES POLICY?

If you have received damaged, defective or incorrectly shipped merchandise, please contact us at orders@treeoflife-project.com for us to help you with your return within 30 days of receipt. We will gladly replace or refund the merchandise without additional charge upon return.

If you have ordered incorrectly or are not happy with your purchase, you can return your order including all the shipped items. Please note all the contents MUST be in perfect condition and CDs sealed, otherwise the package will be re-shipped back to you and no refund will be issued. On ANY return not as a result of our errors, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.

We highly recommend that the items be returned to us using a mail service that provides tracking or insurance, we won't be responsible for packages lost in their way back to us.